Positive Feedback From Our Patients

BACK TO MAIN INDEX

June 2023

• “The doctors listened and I was able to get an appointment that suited me”.
• “I was given a pre-booked appointment and was seen near enough on time. I was given plenty of time to talk to my GP about my review”.
• “Friendly & helpful receptionists; fantastic nurse who was a credit to the profession”.
• “A blood test was arranged at the surgery instead of the hospital as my mother is 92, it was much appreciated”.
• “I didn't have to wait long, I had a good appointment with the in-house physio, and I got everything I needed”.
• “Receptionist on the telephone was very helpful. I was seen on time for my appointment and nurse was very efficient and capable”.
• “Friendly & helpful receptionists and the nurse was exceptional”.
• “As always doctor was understanding and listened carefully to what I had to say and her advice was very helpful”.
• “The online booking system works well. The doctors are excellent”.
• “Needed to be seen by GP, I was given a same day appointment so couldn't ask for more”.
• “I was politely attended by the receptionist and met by the doctor. I had a thorough check up, relevant to my symptoms and problem and my doctor informed me of the complete treatment plan”.
• “Such a lovely GP. Very easy to talk to”.
• “Since I've been at this surgery they have looked after me well”.
• “I felt listened to, valued, understood, informed and fully supported by practitioner. I appreciate and value NHS staff at my GP surgery in all they do”.
• “I was able to see the doctor on the same day as I called to ask for an appointment that I felt was urgent. The reception team are extremely helpful”.
• “Physio was extremely knowledgeable and listened carefully”.

July 2023

• “Seen straight away and treated professionally with great care and kindness”.
• “Great supportive information given. The Receptionist is always helpful and understand, always great reviews”. 
• “Doctor listened and then explained certain things about medication which was reassuring. Then booked my blood test at same time”.
• “Helpful, understanding and kind also efficient”.
• “The Doctor was very pleasant and professional. The staff are always very efficient please keep it up”.
• “Pharmacist phoned me. He was excellent, explained about cholesterol and his advice was invaluable. Lovely to speak to and put me on the right track”.
• “Reminders about the appointment are helpful. Appointment was on time. The doctor was very attentive asked questions, listened to my replies and gave very helpful advice”.
• “Went for B12 jab, all went well, nurse was very polite”.
• “Receptionist was very helpful and the clinician was friendly”.
• “Very caring, compassionate doctor who went out of her way to get me treatment. My experience this time was very good and nothing could have been done better”.
• “Very kind nurse who explained everything clearly”.
• “The doctor I saw was friendly, and helpful. He listened to me, and I felt comfortable explaining what my problem is”.
• “The physiotherapist was helpful, friendly and very professional. I left the session feeling very optimistic. Don't let him go!”
• “Practice nurse was lovely, friendly, reassuring and carried out the procedure gently and quickly. I enjoyed my visit”.
• “I always feel good about myself after talking to Dr Gormley, he explains everything very well and doesn’t rush you.”
• “Reception was very professional and helpful and listen to my issues before telling me the best way to proceed in a care and no nonsense manner.”
• “Again a huge thank you to the doctors and the team for their unstinting care, empathy. Due diligence and support throughout the pandemic and beyond.”
• “So nice to have a face to face appointment with doctor who was excellent! Thank you.”
• “Nurse was incredibly friendly and professional.”
• “Dr Hameed explained things very well and listened and answered my questions.”
• “The Lady who took my bloods was excellent informative and very professional.”
• “Friendly receptionist. Dr Cave was very calm, well-organised and thorough.”
• “New physiotherapist was very thorough and friendly.”
• “The GP we saw was very clear in asking questions and advising us of what would be helpful. He was patient and present and where not certain would check for further information.”
• “Dr Chandler is very thorough and kind.”
• “Receptionist Maria is very good as was pharmacist.”
• “I was seen on time, very good interaction with Practice Nurse, who was professional and helpful.”
• “The nurse made me feel relaxed and less anxious.”
• “The receptionist whom booked the telephone appointment for me to talk to Dr Chandra was very polite and tried to help. When doctor phoned, I felt very easy to talk to her and when I explained why I phoned, she didn’t rush and asked questions first. When I talked she listened very carefully before she gave me her medical advice. I really appreciated that.”
• “The clinician was very clear about things and spent good time going over my issues before suggesting a programme of physiotherapy which I have now been using daily with encouraging results so far.”
• “Dr Cave was fantastic!”
• “A very clear explanation by the doctor. I felt reassured that my problem was understood.”
• “I was very impressed with prompt response to email sent to surgery. Also the follow up from the rapid response unit.”
• “Staff were polite, helpful and informative.”
• “Nurse Natasha O’Hara was incredibly knowledgeable very helpful. She explained everything thoroughly and gave me great advice.”
• “Doctor was very helpful and didn't rush anything making sure that I understood everything.”
• “Dr Cave listened and a plan of action was put in place.”
• “The nurse was extremely lovely and caring with my nervous and tearful toddler. She also saw us right on time.”
• “I was treated in a respectful manner. My issue was taken seriously. I felt I was receiving high quality care. I was pleased with the professionalism of the doctor.”
• “I spoke to a doctor who knows my medical history. He was thorough and made me feel he listens.”
• “Dr Hameed was very understanding, spent time in explaining and answering questions, he made me feel at ease. Reception staff was also very efficient.
• “Polite, patient and helpful service.”
• “The receptionists are always helpful and polite, and the doctors are patient explaining what's happening to me. Thank you all very very much.”
• “The receptionist was great she and the doctor was very helpful and amazing. She listen to my concerns and gave me the right advice. Many thanks.”
• “Excellent service!”
• “The Doctor was kind, considerate and efficient.”
• “The service and the respond was very quick.”
• “Dr Hameed was very thorough and kind to me. I didn’t feel rushed and was very comfortable talking to him.”
• “Appointment was on time. Dr Whittle was really lovely. She noticed that I have not had required yearly blood tests so she prepared forms and sent sms message to let me know.”
• “Nurse Bernice was absolutely lovely. She made me feel welcome and comfortable.”
• “Nurse was very friendly, very approachable, spoke very clearly.”
• “Excellent service given by a very experienced receptionist.”
• “Excellent practise nurse and very good in performing the required procedure. Also very friendly.”
• "I saw the doctor and received the treatment that I needed. Very professional.”
• “My health concern was dealt with in a very polite manner.”
• “Doctor listen to all my concerns and was very thorough with his examination.”
• “I was seen on time. Reception staff was helpful. Locum was informative.”
• “The Reception staff were helpful but also polite and friendly. I got advice and information printouts from the Physiotherapist which was really helpful.”
• “Lovely doctor who listened to me.”
• “Very lovely Nurse.”
• “Nurse was efficient and friendly.”
• “The doctor I saw was really great, helpful, understanding and kind.”
• “Friendly, efficient service. Problem was addressed.”
• “Dr Lynda Koech was very professional, very kind and caring. She listened.”
• “The doctor I saw was very approachable and helpful.”

Published: Aug 16, 2023