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Welcome to
The Ridgeway Surgery

Welcome to our new surgery website.

Non-urgent advice: Online Appointment System – eConsultation

All routine medical appointment requests must be submitted through our eConsult Form on the practice website. Once your request is received, a member of our clinical team will review the information and determine the most appropriate next step. This may include:

  • Offering an appointment with the most suitable clinician
  • Issuing a prescription
  • Making an onward referral
  • Providing advice or signposting to another appropriate service

Not all requests require an appointment, and our clinicians will provide the safest and most effective outcome based on your needs.

If You Cannot Complete the Online Form

If you are unable to complete the eConsult form due to accessibility needs, please call the practice. Our reception team will be happy to assist you.

Why Reception May Ask Questions

Our reception team may ask a few brief questions about your request. This helps our clinicians make an informed decision and ensures you receive the most appropriate care as quickly as possible.

We appreciate your understanding and support as we work to provide safe, efficient, and effective care for all our patients.


Local and NHS services

The surgery works in partnership with local and NHS service providers and groups.

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

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Online Services

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

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